Frequently Asked Questions
General
It’s very safe! EaglePay MT respects your privacy and protects your information with the support ofadvanced technology and compliance with industry standards.
Here you can find a list of the States allowed for money transfers.
Yes, you can visit us at 739 4th Ave, Suite 204, San Diego, CA 92101, USA.
You can receive money when you have a valid bank account or mobile wallet.
With EaglePay MT, you can send money to Ghana, Kenya and Gambia.
Registration is free, only pay the destination specific commission when you send money with us.
Unfortunately, due to State regulations you need to be 18 years old in order to send money to anycountry.
Profile
Go to Log In section and click on "Forgot My Password" button to recover your password. You only need to type the e-mail address used in registering previously. Within a few minutes you will receive an e-mail with instructions to create a new password.
Log in to the app, click on the profile icon, select “Security”in the drop-down menu Enter your current password and the new password you wish to set and click “Confirm Password”.
The receiver has the options of either mobile wallet or bank account to get the money.
Log in to the app, click on your profile icon, select “General”in the drop down menu (or click here). Youcan edit your phone number.
Log in to the app, click on your profile icon, select “General”in the drop-down menu. You can edit the information in your profile.
System
Go to "Log In" on the EaglePay MT home page here, and provide your e-mail address and password.
Call us at +1 206-235-0268 Monday-Sunday from 8 AM to 8 PM (Pacific Time) or e-mail us at support@eaglepay.app
Yes, in order to request a cancellation, please call us at +1 206-235-0268 If the beneficiary didn't receive the money, we make sure to refund your money within 3 to 5 working days. Also, if the beneficiary has already received the money and withdrawn it, a refund is not possible unfortunately.
Check our Terms and Conditions here
With your cellphone number we will be able to contact you in case we need any additional data or there's a situation regarding your transaction. Don't worry, we will only call you when it's necessary. Check our Privacy Policy.
Go to the EaglePay MT home page and click on "Sign Up". You can register with your first and last names, email address and password.
On EaglePay MT we take good care of your information. Check our Privacy Policy and our Terms and Conditions here
Soon, you will also be able to pay for services such as water, electricity, etc. and phone prepaid cards.
The exchange rate is updated every day, to give you the highest rate compared to other companies.